Terms & Conditions
Company: Multi Promo
Address: 1 Nelson Ave, Jersey City, NJ 07307
Email: info@multipromo.co
These Terms & Conditions govern your use of the Multi Promo website, services, and AI solutions. By accessing or using our platform, you agree to these terms. If you do not agree, please do not use our services.
1. Use of Services
By using our services, you agree to:
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Use them only for lawful purposes.
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Not attempt to disrupt or interfere with our systems.
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Provide accurate and truthful information.
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Comply with all applicable local and international laws.
You must be at least 18 years old to use our services.
2. Service Description
Multi Promo provides AI chatbot development, automation solutions, and related services. We may update, modify, or improve our services at any time without prior notice.
We do not guarantee that the services will always be uninterrupted or error-free, although we strive for the highest uptime and reliability.
3. Payments & Billing
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Payments for services must be made according to the agreed plan or proposal.
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All fees are non-refundable unless otherwise stated in a separate written agreement.
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Failure to make payments may result in service suspension or termination.
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Additional work, add-ons, or custom requirements may incur extra charges.
4. Intellectual Property Rights
All content, tools, designs, AI models, and code developed by Multi Promo remain our intellectual property unless explicitly transferred in writing.
You agree not to:
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Copy, reverse-engineer, or redistribute our systems.
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Claim ownership over our software or frameworks.
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Use our materials for competing services.
Custom-built solutions may include third-party integrations that remain the property of their respective owners.
5. User Responsibilities
You are responsible for:
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The content you provide to train your chatbot.
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Ensuring your data does not violate privacy laws.
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Keeping your account credentials secure.
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Monitoring how your team interacts with the system.
Multi Promo is not liable for misuse of your AI bot by internal staff or end-users.
6. Third-Party Services
Our platform may integrate with third-party APIs, tools, and platforms such as:
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WhatsApp Business
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Facebook & Instagram
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Shopify
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WordPress
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CRMs or payment providers
We are not responsible for the performance, data handling, or downtime of third-party services.
7. Limitation of Liability
To the fullest extent permitted by law, Multi Promo is not liable for:
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Any indirect, incidental, or consequential damages.
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Loss of revenue, profits, or data.
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Errors caused by third-party services, customer misuse, or incorrect configuration.
Our total liability for any claim shall not exceed the amount paid for the specific service in question.
8. Data & Privacy
Your use of our services is also governed by our Privacy Policy. By using Multi Promo, you consent to the collection and handling of data as described in that policy.
9. Service Termination
We may suspend or terminate services if:
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Payments are overdue.
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You violate these Terms.
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You misuse or harm our systems.
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You engage in unlawful activity.
You may also request termination by contacting us at info@multipromo.co.
10. Refund Policy
Unless a separate agreement states otherwise, all sales and service fees are final and non-refundable, due to the custom nature of AI development work.
11. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our services after an update means you accept the revised terms.
12. Governing Law
These Terms are governed by the laws of the State of New Jersey, USA. Any disputes shall be resolved in the courts located in New Jersey.
13. Contact Us
If you have questions about these Terms, please reach out:
Multi Promo
1 Nelson Ave, Jersey City, NJ 07307
Email: info@multipromo.co