Email: info@multipromo.co
At Multi Promo, we stand behind the quality of our AI chatbot and automation services. This 30-Day Refund Policy explains the conditions under which refunds may be requested and processed.
By purchasing or using our services, you agree to this policy.
You may request a refund within 30 days of your original purchase date if you are not satisfied with our services, subject to the terms below.
Refunds apply only to initial service purchases and not to renewals unless stated otherwise.
A refund may be issued if:
The request is made within 30 days of purchase
The service has not been fully delivered or completed
The chatbot or service does not function as described
A billing or technical error occurred on our end
Approved refunds will be issued to the original payment method.
The following are not eligible for refunds, even within the 30-day period:
Fully delivered custom AI chatbot projects
AI training completed using client-provided data
Third-party software, API, or platform fees
Add-ons, upgrades, or custom integrations already delivered
Monthly or usage-based fees already consumed
Delays caused by missing or incorrect client information
Subscription fees are billed in advance.
You may cancel your subscription at any time within the first 30 days to avoid future charges.
Refunds apply only to unused portions where applicable.
After the first 30 days, all subscription payments are non-refundable.
If a project is canceled within the 30-day window:
Refunds will be prorated based on work completed
Completed work remains billable
Delivered assets may be disabled or revoked if a refund is issued
To request a refund, contact us at:
Please include:
Your full name or company name
Purchase date and amount
Reason for the refund request
Refund requests are reviewed within 5–7 business days.
Once approved, refunds typically process within 7–10 business days, depending on your payment provider.
Multi Promo reserves the right to modify this 30-Day Refund Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
For questions regarding this Refund Policy:
Email: info@multipromo.co
Multi Promo creates intelligent AI chatbots that talk to your customers like a human… minus the mood swings.
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